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Browse ProductsShipping Information
Processing & Delivery Times
Orders typically ship within 3-4 business days. Items not immediately in stock may require additional lead time. If a delay affects your order, we will contact you promptly and, when possible, offer an alternative product.
Once shipped, most orders arrive within 2-8 business days. Your freight carrier will call to schedule delivery — please ensure a valid phone number is provided at checkout.
Shipping timelines may be extended due to item availability, holidays, or weather-related delays.
Delivery & Inspection
Freight shipments require inspection at the time of delivery. Please follow these steps:
- Remove all shrink wrap and inspect packaging before the driver leaves.
- Check for damage. Creasing or dents in the cardboard may indicate damage to the unit inside.
- Note any damage with the driver and obtain an exception number.
- Refuse delivery if damage appears severe or likely to affect the operation of the equipment.
⚠️ If a shipment is accepted without documented damage, we cannot assist with replacements or reimbursement for damage discovered later.
If you cannot be present at delivery, you are responsible for ensuring an authorized agent inspects the shipment upon arrival.
Additional Carrier Charges
The following charges are billed directly by the carrier and are not included in your order:
- Re-delivery fee – assessed if you are unavailable during your scheduled delivery window
- Inside delivery fee – standard delivery is curbside with liftgate service; moving items inside your home or building may incur an additional charge if the driver is able to assist
- Detention fee – assessed if the driver is required to wait due to customer unavailability
Frequently Asked Questions
Do you offer free shipping? Yes. Free shipping is included for all orders delivered within the continental United States.
Do you ship to Canada? We do not ship directly to Canada. Canadian customers may ship orders to a U.S.-based freight forwarding company and arrange onward delivery from there.
How are shipping-related returns handled? If equipment arrives damaged and the damage is documented with the carrier at delivery, we will cover return shipping and send a replacement at no charge. All other returns are subject to our Return Policy below.
Cancellations & Returns
Situation | Refund |
Order not packaged or shipped — paid by check, cash, or money order | 100% |
Order not packaged or shipped — paid by credit card, debit card, or PayPal | 97% |
Order shipped but not yet unpacked | 95%, less any shipping costs incurred |
Order unpacked and accepted | Variable — items will be evaluated upon return; refund issued based on condition |
Evidence of tampering, installation, or damage caused by customer | No refund |
Special order items | No returns accepted |
Additional Return Conditions:
- Returned items must arrive at our warehouse within 30 days of the delivery date
- Return shipping is the customer’s responsibility and must be arranged and paid for by the customer
- All items must be returned to the originating warehouse
- Items must be returned in original, unaltered packaging – please use labels rather than writing directly on packaging