Shipping Information

Processing and Delivery Time

Most orders ship within 3-4 business days (excluding weekends and major U.S. holidays) upon receipt and payment of your order. Items not immediately in stock may require additional time. If a delay affects your order, we will contact you promptly and, when possible, offer an alternative product.

Delivery time estimates depend on the shipping method and shipping location. Standard shipping typically takes between 3-7 business days. All shipping times are estimates and are not guaranteed. We are not responsible for any delays caused by shipping carriers.

The carrier will contact you to schedule delivery for freight shipments and requires a valid phone number to do so.

Shipping Costs and Coverage

Shipping is included at no additional charge on orders delivered within the continental United States.

We do not ship directly to Canada. If you need delivery there, you’re welcome to use a freight-forwarding service of your choice — just note that once your order is handed off to a freight forwarder, National Air Warehouse is not responsible for any handling, delay, or damage that happens after that point.

What to Expect with Freight Deliveries

Larger equipment ships via freight carrier rather than standard parcel service. Here’s what that looks like:

• The freight carrier will call you at least 24 hours in advance to schedule a delivery window.
• Standard delivery is curbside — the driver will bring the shipment to the curb or driveway, not inside your home or business.
• A valid phone number is required so the carrier can reach you to schedule delivery.

Before You Sign: Inspect Your Shipment

This is the most important step in this policy, so please don’t skip it:

• Before signing anything, remove the shrink wrap and inspect the unit for visible damage.
• If you see any damage, write it on the delivery receipt and take photos before the driver leaves.
• If the damage is severe, you can refuse the delivery — the carrier will return it to us and we’ll ship a replacement.

⚠️ You have 48 hours from the time of delivery to report any damage or shortage to us. If a shipment is signed for with no documented damage, and no report is made within 48 hours, we’re unable to assist with a replacement or refund — at that point, the carrier no longer accepts liability for the shipment, and neither can we.

If you cannot be present at delivery, you are responsible for ensuring an authorized agent inspects the shipment upon arrival.

Damaged or Missing Items

If you report damage or a shortage within the 48-hour window described above, and it’s documented (photos, notes on the delivery receipt, or both) at the time of delivery, we will:

• Arrange a replacement unit or part at no additional cost, and
• Cover return shipping for the damaged item.

Additional Carrier Fees

A few delivery services are billed directly by the carrier and aren’t included in your order price:

• Re-delivery fee — if you’re not available at the scheduled time
• Inside delivery — if you need the item brought inside rather than left curbside
• Detention fee — if the driver has to wait at the delivery location

Backorders

If any part of your order is temporarily out of stock, we’ll reach out with your options: wait for it to arrive, substitute a comparable item (only with your approval), or cancel that part of your order for a full refund.

Returns

Before returning any item, you must contact National Air Warehouse via email at orders@nationalairwarehouse.com for return instructions. Items sent back without prior return instructions may be refused or may delay processing of your refund.

Return shipping is the customer’s responsibility unless the return is due to our error or for documented shipping damage — see Section 6, which is handled at no cost to you.

Return conditions include:

• Returns must reach our warehouse within 30 days of the delivery date.
• Item(s) must be unused, in the same condition that you received it, and in its original packaging including manuals.
• Items must be received before a refund is issued.
• No returns are accepted on scratch-and-dent items or special-order items — these sales are final.

For the complete refund schedule, including orders that haven’t shipped yet, see our Terms & Conditions page.

Questions?

Call us at (888) 292-0874, Monday–Friday, 8am–5pm ET, or email us at orders@nationalairwarehouse.com.