Terms & Conditions

We accept PayPal, Visa, MasterCard, American Express, Discover, Affirm Financing, wire transfer (call us at (888) 292-0874), and cashier’s checks. If your billing and shipping addresses do not match, we may contact you to verify the order before it ships. Orders paid by check will ship only after the check has cleared.

2Order Acceptance and Pricing

We work hard to keep our prices and product information accurate, but mistakes can happen. If an item is listed at an incorrect price or with incorrect information, we reserve the right to cancel the order and issue a full refund — even if the order was already confirmed or charged. We also reserve the right to refuse or cancel any order for any reason, including suspected fraud or an error in pricing or inventory.

Once an order has been processed or prepared for shipment, we may not be able to change the shipping address, cancel the order, or modify the items included in the order. Please contact us as soon as possible if you need to request a change.

3Shipping Timeline

Small parts typically ship within 1–2 business days, and larger freight equipment typically ships within 3–4 business days (excluding weekends and major U.S. holidays) upon receipt and payment of your order. Items not immediately in stock may require additional time. If a delay affects your order, we will contact you promptly and, when possible, offer an alternative product.

Delivery time estimates depend on the shipping method and shipping location. Standard shipping typically takes between 3-7 business days. All shipping times are estimates and are not guaranteed. We are not responsible for any delays caused by shipping carriers.

The carrier will contact you to schedule delivery for freight shipments and requires a valid phone number to do so.

4Risk of Loss

Once your order is handed off to the shipping carrier, risk of loss or damage in transit passes to you, the customer. This does not leave you unprotected — see Sections 5 and 6 below for how to report and resolve damage or shortage claims. It simply means that once a shipment is in the carrier’s hands, claims for carrier-caused damage are handled through the inspection and claims process described there, not as an open-ended obligation of National Air Warehouse.

5Delivery Inspection Requirement

You must inspect your shipment for damage at the time of delivery and report any damage or shortage within 48 hours of delivery. If a freight delivery arrives, remove the shrink wrap and visually inspect the unit before signing for it, and note any damage or exceptions directly with the driver on the delivery receipt.

Claims reported after 48 hours cannot be honored. If a shipment is signed for without documented damage, we are unable to assist with a replacement or reimbursement, since the carrier will no longer accept liability at that point.

6Damaged or Missing Items

If you report damage or a shortage within the 48-hour window described above, and it’s documented (photos, notes on the delivery receipt, or both) at the time of delivery, we will:

Arrange a replacement unit or part at no additional cost, and
Cover return shipping for the damaged item.

7Additional Carrier Charges

Some services are billed directly by the carrier and are not included in your order price. These may include:

Re-delivery fees, if you’re not available at the scheduled delivery time
Inside delivery / assistance moving the item beyond curbside
Detention fees, if the driver has to wait

8Shipping Coverage

Free shipping applies to orders shipped within the continental United States. We do not ship directly to Canada; customers who need delivery there may use a freight-forwarding service of their choice. National Air Warehouse is not responsible for any handling, delay, or damage that occurs once a shipment is transferred to a freight-forwarding company.

9Backorders and Substitutions

If an item you ordered is temporarily out of stock, we’ll let you know and give you the option to wait for it, substitute a comparable item, or cancel that portion of your order for a full refund. We will never substitute an item without your approval.

10Returns and Refunds

Before returning any item, you must contact National Air Warehouse via email at orders@nationalairwarehouse.com for return instructions. Items sent back without prior return instructions may be refused or may delay processing of your refund.

Return shipping is the customer’s responsibility unless the return is due to our error or for documented shipping damage — see Section 6, which is handled at no cost to you.

Return conditions include:

Returns must reach our warehouse within 30 days of the delivery date.
Item(s) must be unused, in the same condition that you received it, and in its original packaging including manuals.
Items must be received before a refund is issued.
No returns are accepted on scratch-and-dent items or special-order items — these sales are final.

Refunds are calculated as follows:

Order Condition	Refund
Order not yet shipped, paid by cash or check	100%
Order not yet shipped, paid by card or PayPal	97%
Order shipped but unopened	95%, less any shipping costs incurred
Order opened but unused, in resalable condition, in original packaging	100% minus a 20% restocking fee
Order installed, used, or not in resalable condition	No refund

11Warranties

National Air Warehouse does not provide a labor warranty. Your local contractor should provide any labor warranty associated with installation. Manufacturer warranties apply to the equipment itself, and all equipment must be installed by a licensed HVAC professional; manufacturer warranties are void if equipment is installed by an unlicensed party or is not registered with the manufacturer as required.

Except for the manufacturer’s warranty described above, National Air Warehouse makes no other warranties, express or implied, about the products we sell — including no warranty that a product is fit for a particular purpose or application. Products are sold as-is beyond the manufacturer’s own coverage.

12Contractors and Installation

Customers are responsible for confirming that the equipment they purchase is appropriate for their property, application, electrical requirements, installation conditions, and local code requirements before ordering.

We recommend and strongly encourage you to have the system installed by a knowledgeable professional. Regardless of who installs your equipment, it must be charged and started by a licensed company or individual.

It is your responsibility to be sure your equipment and supplies purchased from National Air Warehouse conform to local, state, and federal codes. All installations must follow EPA regulations governing handling of refrigerant. National Air Warehouse assumes no liability associated with the installation of your equipment.

Any contractor or installer you hire to install equipment purchased from us is an independent party. They are not an employee, agent, or representative of National Air Warehouse. We do not verify the licensing, insurance, or qualifications of contractors you choose to work with, and we are not responsible for the quality of installation work performed by third parties.

13Limitation of Liability

National Air Warehouse’s total liability for any order is limited to the amount you paid for that order. We are not responsible for indirect or consequential losses — such as lost income, project delays, or the cost of hiring someone else to complete a job — that result from a late shipment, a defective product, or an installation issue.

14Governing Law and Disputes

These Terms are governed by the laws of the State of Florida. Any dispute arising from your order or these Terms will be handled in the courts of Tampa, Hillsborough County, Florida, where our main office is located.

15Changes to These Terms

We may update these Terms from time to time. The version posted on this page at the time of your order is the version that applies to that order.

16Contact Us

Questions about these Terms? Call us at (888) 292-0874, Monday–Friday, 8am–5pm ET, or email us at orders@nationalairwarehouse.com.